Linate Airport Arrivals
For flights arriving at Millan Linate Airport there are five gates with airbridges, allowing direct access into the terminal building. But the majority of aircraft are parked on the airport apron and passengers shuttled to the terminal by bus.
For people with special needs and/or reduced mobility who need help to disembark from the plane and complete the immigration procedures, this assistance must be requested from the airline at least two days in advance.
On entering the terminal, unless you are arriving on an internal Italian flight, you will be directed to passport control. You will need to produce a valid passport or, for Schengen area citizens, a national ID card.
From passport control you will follow the signs to the baggage reclaim area where, if you only have cabin bags, you can go straight through to the customs hall.
Information boards will show your flight number, airline, airport of origin and the baggage carousel number allocated to your flight. There are smaller screens at each carousel showing the assigned flight details and the agent responsible for baggage handling.
While waiting for your baggage, there are toilet facilities, drink and snack vending machines, a cash point and desks and machines selling bus tickets for onward journeys.
If your baggage is damaged or doesn’t turn up at all, you need to go to the office of the baggage handling agent which is located in this area. You will be provided with a Lost/Damaged property form on which you should provide your contact details, the address at which you are staying, your home address if different and details of the damage where appropriate.
If possible, take detailed photos of any damage so that you have evidence if you need it later. Also, report the loss or damage to the airline as soon as possible as it is ultimately their responsibility.
When leaving the baggage reclaim hall you will pass through customs. If you don’t have any goods to declare, pass through either the blue EU channel or the green channel. Certain goods are restricted when being carried into EU countries and should be declared at the red channel. Details of allowances and restrictions can be found at ec.europa.eu.
On entering the arrivals hall, you will generally be confronted by a throng of people waiting for passengers. If you are being met by friends or a transfer driver, this is where they should be. Also, there are information desks and meeting points. The car rental offices are situated in the arrivals hall, from which you will be directed to rental car parking area.
Facilities include bureaux de change, cashpoints, a supermarket, pharmacy, newsagent, post office and bank.
If you have to wait a while for passengers or onward transport, there are outlets for hot and cold food and drink to eat in or take away, and you can access the free unlimited Wi-Fi, which is available throughout the airport.
The taxi rank, bus and coach stops are directly outside the exits from the arrivals hall. The car parks are a short walk from the terminal and accessible from inside the building.